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Enterprise Holdings Car Rental Kiosks

Enterprise Holdings partnered with Meridian to create interactive car rental kiosks for each of their unique brands—Enterprise, Alamo, and National. Travelers are able to use the interactive kiosks to check-in, enter their information, and pay for their rental cars.
Car Rental Kiosk

THE CHALLENGE

An easily recognizable household name, Enterprise Holdings is the parent company of Alamo Rent-A-Car, Enterprise Rent-A-Car and National Car Rental. With a global network spanning more than 90 countries and 1.9 million vehicles, they are committed to exceeding their customers’ expectations for service, quality, and value. With such a large network of locations, Enterprise Holdings saw a need to simplify the car rental process.

THE SOLUTION

Enterprise Holdings partnered with Meridian and Embross (formerly IBM) to create a completely custom self-service kiosk for drivers to use when checking in to pay for and retrieve their rental car. To use the kiosk, drivers simply check-in with their driver’s license. After checking in, drivers can upgrade vehicles and add different drivers, all from the kiosk. Drivers can then pay for their rental vehicle with either a credit or debit card.

THE RESULTS

Since implementation in 2011, the completely custom self-service kiosk solution has been implemented by Enterprise, Alamo, and National in over 300 airports nationwide.

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February 20, 2019