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MorphoTrust Motor Vehicle Agency Kiosks

MorphoTrust enlisted the help of Meridian to create a self-service solution for MVAs across the country. The self-service kiosks allow customers to renew or replace their driver’s license, update photo and renew vehicle registration.

THE CHALLENGE

MorphoTrust aims to simplify, protect and secure the lives of American people by providing high-quality solutions as a trusted partner. MorphoTrust identified that the common task of renewing and replacing driver licenses, which usually requires a lengthy visit to the local motor vehicle agency (MVA), could be simplified. This process often leaves customers waiting in line and expends valuable staff time to complete simple transactions.

License Renewal

THE SOLUTION

MorphoTrust enlisted the help of Meridian to create a self-service solution for MVAs across the country. The self-service kiosks allow customers to renew or replace their driver’s license, update their photo and renew vehicle registration. Customers simply use the touch screen to select the desired transaction and scan their driver’s license or ID card to retrieve their name, date of birth and social security number. Users also have the option to manually enter their information and to take their photo using the camera included in the kiosk. Advanced software compares the existing and new photos to verify customer identity before prompting credit/debit card, cash or check payment. Once the payment is processed, customers receive a receipt with a temporary license or the new ID is printed, depending on the state.

THE RESULTS

Iowa became the first state to deploy the self-service kiosks in 2015 when Iowa DOT installed 25 units throughout the state. The kiosks were placed at libraries and Hy-Vee grocery stores for customer convenience. Within the same year, North Carolina joined Iowa and deployed 37 kiosks throughout the state. Residents of Iowa and North Carolina are now able to manage their driver license renewals, replacements and registrations conveniently and efficiently.

QUICK QUESTION

August 23, 2018