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Innovapost Self-Service Shipping Solution

Innovapost partnered with Meridian to implement an outdoor drive-thru solution in order to meet the increasing demand of customers and improve services used by millions of Canadians each year.

THE CHALLENGE

Innovapost, the Information Technology Shared Services provider for the Canada Post Group of Companies, provides business solution services to Canada Post, Purolator and SCI Group. Innovapost works to solve complex problems and bring innovative solutions to the Canada Post Group of Companies through optimized application design, development and testing. Like many businesses today, Canada Post needed a way to efficiently operate both online and physical stores to meet the increasing demand of customers and improve services used by millions of Canadians each year.

Self-Service Kiosk

THE SOLUTION

Tasked with developing a business solution for Canada Post, Innovapost partnered with Meridian to implement Meridian’s flagship drive-thru kiosk, the Atlas Outdoor Kiosk. The Atlas engages and extends service to customers with self-ordering options. The classic design provides an accessible, durable and reliable self-service shipping solution. Together, Meridian and Innovapost created a drive-thru solution that allows customers to remain in their vehicle while picking up packages. Users simply scan the barcode on their smartphone or paper pickup notice, then drive ahead to receive the item at the pickup window.

THE RESULTS

Meridian and Innovapost installed the self-service solution in Richmond Hill and Edmonton as part of Canada Post’s innovative store initiative. The drive-thru allows customers to do business quickly and easily, leading to a better customer experience.

QUICK QUESTION

August 23, 2018