AUTOMOTIVE SELF-SERVICE SOLUTIONS BY AUTOVYZER.
Autovyzer by Meridian
“Powering the Customer Service Journey.”
Autovyzer is Meridian’s purpose-built self-service platform for modern automotive service centers. Backed by decades of kiosk innovation, Autovyzer combines durable U.S.-manufactured hardware with secure, modular software to streamline operations, drive upsells, and enhance every step of the customer journey — from check-in to feedback. Check out the site https://autovyzer.com/
24/7 Outdoor Keydrop
Outdoor 24/7 Solution. This labor-saving solution streamlines the process for customer check-in, service selection, and unattended payments all without having to increase staff or operating hours. Users simply sign into the machine and select their personalized services before dropping their keys off at the unit. An automatic email is sent to the service department with all the user’s name and information indicating exactly what needs to be done to their vehicle. Then when the service department is finished, they simply load the keys into the dispensing drawer and an automatic text notification is sent to the customer for pick up.
24/7 DropOff and Pickup Locker
Meridian’s innovative key drop locker solution revolutionizes automotive service operations by enabling secure, 24/7 vehicle drop-off and pick-up. Designed for convenience and efficiency, the system streamlines customer interactions with easy-to-use kiosks, locked key storage, and available seamless integration with dealership management systems. Elevate your customer experience with technology that works around the clock. Locker system can be expanded to offer additional lockers for keys or 24/7 parts pickup.
VSL (Virtual Service lane) 32
Meridian’s Virtual Service Lane 32 (VSL32) is a progressive technology for the service lane that provides a straightforward DMS-connected self-service customer check-in solution. The solution also includes phone numbers and email capture, with update capabilities. Additionally, Meridian’s VSL upsells and recommended services, all available through a back-end analytics dashboard.
VSL (Virtual Service Lane) 22
Meridian’s Virtual Service Lane 22 (VSL22) is a progressive technology for the service lane that provides a straightforward DMS-connected self-service customer check-in solution. The solution also includes phone numbers and email capture, with update capabilities. Additionally, Meridian’s VSL upsells and recommended services, all available through a back-end analytics dashboard.
VSL 22 Wall Mount
Meridian’s Virtual Service Lane 22WM (VSL22WM) same as it’s free standing cousins but mounted to a wall when floor space is at a premium.
24/7 Key Drop Pick Up Lite
Simple outdoor key drop key pickup with available payment, let this be your virtual 24/7 Service Advisor, allow people to get their key and go anytime day or night, quick and easy to load customer information and key.
KEY DROP & AUTOMOTIVE LOCKERS
This labor-saving solution streamlines the process for customer check-in, service selection, and unattended payments all without having to increase staff or operating hours. Users simply sign into the machine and select their personalized services before dropping their keys off at the unit. An automatic email is sent to the service department with all the user’s name and information indicating exactly what needs to be done to their vehicle. Then when the service department is finished, they simply load the keys into the dispensing unit inside the kiosk and an automatic text notification is sent to the customer for pick up with unique code and balance owed.
VIRTUAL SERVICE LANE (VSL)
Meridian’s Virtual Service Lane (VSL) is a progressive technology for the service lane that provides a straightforward DMS-connected self-service customer check-in solution. The solution also includes phone numbers and email capture, with update capabilities. Additionally, Meridian’s VSL upsells and recommends services, all available through a back-end analytics dashboard.
EV CHARGING SOLUTIONS
Meridian’s EV Chargers offer electric vehicle charging with a convenient digital screen for usability and advertising opportunities. The interactive digital screens are perfect for revenue generating ads to a captive audience while charging. Meridian’s EV Chargers are the next step in electric vehicle innovation.
OEM SOLUTIONS
Designed to provide a streamlined check-in process at any dealership or service center. Meridian’s suite of Self-Service Solutions allows for Check-in, Indoor and Outdoor, Key drop off and return. Patented Outdoor 24/7 Night Drop + Key Return with payment allows customers to securely drop off and pick up their vehicle keys 24 hours per day, 7 days per week.
BENEFITS OF AUTOMOTIVE KIOSKS
Increase marketing/digital opportunities
The sleek and modern designs offer a high-tech yet personalized experience to customers while providing additional opportunities for digital advertising. Increase your marketing and advertising revenue with strategic ad placements available on our digital signage available on all our Automotive Solutions. Show your customers the personalized experience they have come to expect from high end dealerships.
Ties into backend dealer systems
Meridian’s Automotive Solutions offer real-time information on factory recall notices, trade valuations, transaction documents, upsells and recommended services, all available through a back-end analytics dashboard.
Extend service hours without overextending staff
No more wasted time with telephone tag or guessing games, now you can show your customers that their convenience is the top priority with Meridian’s Automotive Solutions. Staff can now focus their time on providing the human element of business rather than being bogged down by administrative tasks, especially during busy hours.
WHY MERIDIAN?
Research shows that today’s customers are accustomed to self-service technology in all other retail verticals. Our solutions, like our car dealership kiosks, bring the desired self-service technology to the automotive industry. These solutions are now available direct from Meridian to your dealership.
Meridian’s solutions are designed to:
- Streamline the check-in process
- Increase CSI
- Promote upsells
- Provide trade appraisals
- Improve overall customer satisfaction
INCREASE CUSTOMER ENGAGEMENT
Meridian’s automotive solutions increase customer engagement by allowing customers to find what they’re looking for when they’re looking for it. Self-empowerment for your customers gives them back the most precious resource of all, time.
DECREASE TRANSACTION TIME
Automotive kiosk solutions decrease transaction times by streamlining the entire process for dealerships and customers. in most cases, the entire transaction can be completed in under 2 minutes.
CREATE TRANSPARENCY
Automotive car kiosks create transparency throughout the customer interaction process by providing access to all required information for customers and dealerships.
CASE STUDIES
**Meridian’s Role in GoMoto Auto Dealer Solutions**
Meridian played a pivotal role in the development of GoMoto’s innovative solutions for automotive dealerships. As the original designer and manufacturer, Meridian was responsible for both the hardware and software aspects of the GoMoto platform. This included creating intuitive, customer-facing kiosks and developing the backend systems to seamlessly integrate with dealership management systems (DMS).
The GoMoto solution, now owned by Reynolds and Reynolds, revolutionized the service lane experience by automating key tasks such as customer check-in, upselling service options, and enabling secure payment transactions. Meridian’s expertise in custom kiosk design and robust software development ensured the product’s reliability, ease of use, and adaptability to diverse dealership environments.
With a strong focus on enhancing operational efficiency and customer convenience, Meridian’s contributions to GoMoto set a benchmark for innovation in the automotive service industry.
Silko Honda, located in Raynham, Massachusetts, installed a GoMoto car kiosk in January of 2019. Less than six months later, they saw a CSI score improvement of over three points compared to the same time the previous year. After implementing GoMoto’s Virtual Service advisor, Silko Honda also saw an immediate improvement in check-in speed and a reduced number of large backups, especially during the morning hours.
Ancira Auto Group, located in San Antonio, Texas, installed a GoMoto kiosk in their Volkswagen dealership in January of 2019. In less than six months, their upsell rates tripled to 73%, with an average direct uplift per RO of $80 from upsells. Since implementing the Virtual Service Advisor, the dealership has also been able to reduce its check-in time from about 9 minutes to an average of 2:23 per customer.
