AUTOMOTIVE SELF-SERVICE KIOSKS
Meridian and GoMoto’s partnership provides the perfect combination of automotive expertise and self-service innovation. GoMoto, founded by Dealers for Dealers, holds a deep understanding of the automotive retail and customer experience at the dealership. This understanding paired with Meridian’s depth of kiosk knowledge allows us to improve and enhance the automotive customer experience by providing an end to end fully integrated solution comprised of software, hardware and analytics.
We have created solutions that streamline the check-in process, increase CSI, promote upsells, provide trade appraisals and improve overall customer satisfaction—delivering a modern and efficient dealership experience of the future. Research shows that today’s customers are accustomed to self-service technology in all other retail verticals, specifically airports, grocery stores and retail. Our solutions bring the desired self-service technology to the automotive industry.
INCREASE CUSTOMER ENGAGEMENT
Meridian’s automotive kiosks increase customer engagement by allowing customers to find what they’re looking for, when they’re looking for it.
DECREASE TRANSACTION TIME
Automotive kiosk solutions decrease transaction times by streamlining the entire buying process for dealerships and customers.
CREATE TRANSPARENCY
Automotive kiosk create transparency throughout the buying process by providing access to all required information for customers and dealerships.
INDOOR VSA
The Indoor Virtual Service Advisor (VSA) is a progressive technology for the service lane that provides a straightforward DMS-connected self-service customer check-in solution. The solution also includes phone number and email capture/ update capabilities, real-time information on factory recall notices, trade valuations, transaction documents, upsells and recommended services, and a back-end analytics dashboard.
INDOOR WALLMOUNT
The Indoor Virtual Service Advisor (VSA) Wallmount is a flexible, space-saving solution designed to offer all of the benefits of the Virtual Service Advisor DMS-connected self-service customer check-in solution while occupying a minimal footprint within the dealership or service lane.
OUTDOOR HYBRID VSA
Designed to allow for 24/7 access, the Outdoor Hybrid Virtual Service Advisor (VSA) provides the same progressive DMS-connected customer check-in features as its indoor counterpart, but is designed with a rugged outdoor enclosure, weatherproofing, and climate control to allow for use in any weather or extreme temperatures.
OUTDOOR HYBRID NIGHTDROP
The Outdoor Hybrid Nightdrop streamlines service appointment check-in, allowing customers to securely drop off or retrieve their vehicle keys 24/7. The outdoor kiosk provides consumers an alternative to the current drop off and pick up experience, offering a self-led option that’s convenient, straightforward, and works around your customer’s schedule.
FEATURED INSTALLATION
GOMOTO | PANASONIC | FORD
GoMoto and Meridian worked together to improve the car buying experience with self-service kiosks. The self-service solutions increase customer engagement, decrease transaction time and provide transparency to the buying process. When a customer enters the dealership they can use the kiosks to enter their contact information, which then guides them through a series of questions. The kiosk gathers their license information, phone number and email address, and pre-qualifies the customer without affecting their credit score. Once the customer is qualified, the kiosk displays only the vehicles in the dealer’s inventory that meet those qualifications. Customers can then click through and learn more about specific vehicles with pictures, videos and accident history reports.