Think back to the last time you encountered or interacted with a digital kiosk. Perhaps you were checking-in for an appointment at your doctor’s office, placing an order at your favorite quick-service restaurant, or dropping your car off for service at your local dealership. Regardless of where you were or what you were doing, if you used a kiosk, it likely expedited and simplified your experience. What is an Information Kiosk?
What is an Information Kiosk?
Available in a variety of form factors with the ability to integrate numerous different components and software applications to accommodate the needs of practically any business or organization, digital kiosks are now available for use in many of the places consumers visit on a regular basis.
While their flexibility allows digital kiosks to fulfill a variety of different use cases, from check-in, to food ordering, and service selection and payment, many kiosks are designed to serve the same purpose that the very first electronic kiosk was used for—sharing information. And despite the fact that kiosks have evolved dramatically since that first kiosk was introduced in 1977, information kiosks—especially those designed for use in the tourism industry—are still considered by the 2018 Kiosk Marketplace Census to be one of the verticals with the best growth opportunities.
Curious what exactly an information kiosk is and what it’s used for? Keep reading.
Designed for use across a variety of different industries, information kiosks are highly customizable. From large-format outdoor kiosks and digital signage installations to more compact solutions designated for indoor use, information kiosks can be freestanding, wall-mounted, or incorporated onto an existing structure such as a countertop. For further customization, businesses and organizations also have the option of adding vinyl graphic wraps boasting their unique colors or logo.
While some information kiosks feature a scrolling feed of information, the large majority incorporate touch screen technology that allows users to interact with the information on the screen. By using the interactive platform, users are able to enter searches and browse through various categories and listings. Some information kiosks even allow users to text themselves the information they find so they can reference it again later.
Whether you’re finding your way around the downtown area of a new town you’re visiting, inquiring about upcoming shows at your local entertainment venue, or catching up on the latest company updates in your office lobby, information kiosks offer a user-friendly resource that allows towns, venues, businesses, employers, and more to share relevant information with their visitors, customers, and employees. From images and videos, to phone numbers, addresses, menus, hours of operation, calendars, and more, there is no shortage of information that can be included on an information kiosk.
While more traditional informational resources like welcome centers, check-in desks, and receptionists certainly bring value to the visitors and patrons of the respective businesses and organizations they work for, information kiosks are designed to enhance their offerings. With the ability to offer 24/7 access, regardless of whether or not the business or organization is open, information kiosks enable users to locate the information they need in the moment they’re looking for it. Information kiosks also enable customers and visitors to help themselves in the instance that an employee is not readily available to assist or answer their questions as soon as they arrive.