Meridian unveiled its newest automated locker system just last month, but three years ago Meridian’s Founder and CEO, Chris Gilder was already thinking of ways for the mBOX to improve the lives of business owners and customers alike. Read below for an inside look at how Meridian’s CEO was inspired to create a flexible and reliable order pick up kiosk solution.
The Following Post was originally published on January 8, 2015:
I find myself dreaming a great deal about how I want the world to be; I suppose that is the nature of being an entrepreneur. And since I now find myself at the helm of a self-service solutions company, I often dream about a world in which daily dilemmas are solved.
Most everyone gets a lunch break. Yesterday, during mine, I was thinking about how much better I could spend that time. If I had my way, here is how I would’ve spent my lunch hour:
There are so many things that I need to take care of during my Friday break. I need to pick up a DVD for this weekend’s family movie night, I need a case for my new iPhone 6 before I destroy it, I need to retrieve a new modem (the lightning knocked mine out last night) and I am supposed to pick up lunch for the team.
No problem! Before I head out the door, I start the ball rolling. First I open the mobile app for the local sandwich shop, enter everyone’s order, and pay with my phone. Then, I select the case for my phone from the major retailer’s website. I order and pay for it with my phone; I select that I will pick it up at the local mBOX Automated Locker (more on that later). Finally, I open up my movie rental app and reserve the movie we want to see. Luckily, I had called the cable company the night before and alerted them that I’d need a replacement modem via their automated system. They also have an mBOX for product distribution.
The clock starts and I am off. The first stop is the movie rental; I swipe my card and get my movie – three minutes and 45 seconds gone. Next, I pull up outside the major retailer, walk through the doors and straight up to the mBOX lockers; I scan my proof of purchase that was sent via email, and a door pops open to reveal my new iPhone case and a nice thank you note with a receipt attached – and now just seven minutes and 32 seconds gone.
It happens that the sandwich shop is only 100 yards away, but I jump back in my car (it’s still pp running; yeah, I’m a risk taker) and pull up outside to the mBOX pick up, scan my phone, swipe my card to pay, the door opens, I grab my bag of sandwiches and receipt. As I head back to the office, I swing by the cable office but as you may guess, I don’t have to go inside. I scan my phone at the mBOX outside, grab my new modem and replace it with the fried one, and I am off, on my way back to the office.
Just like that, my shopping is done (and thankfully my phone is safely in a case), the family movie is picked up, lunch is served, the new modem is in hand, and I still have 45 minutes and 24 seconds left of my lunch hour to go.
Fast forward three years, Meridian has developed a modular automated locker system that can be as simple or as complex as needed. By integrating kiosk components with modular customizable storage units, Meridian can accomplish an endless number of solutions for customers across industries. Contact Meridian to learn more about the mBOX and how an automated locker system can improve customer satisfaction.