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How Self-Service Solutions Can Improve Government Services

Government departments often face the task of servicing too many people with too few resources available. This has led to long wait times, inefficient processes and poor customer experience. Luckily, advances in technology are increasingly providing new avenues to service customers. With robust self-service options, government branches at the local, state and federal level can make services more convenient, accurate and efficient. A few of the numerous benefits of government self-service kiosks include:

  • Organization: Self-service kiosks help organize government departments by administrating tasks more efficiently and accurately. Kiosks streamline processes, increase productivity and extend hours of operation.
  • Payment: Bill payment capabilities allow government employees to focus on servicing customers while self-service kiosks complete transactions.
  • Accessibility: Kiosk manufacturers can design and build government kiosks to be ADA compliant.
  • Security: Kiosks provide system performance management, system security and a wide range of component support to protect user information. The security features control how the kiosk is authorizing, collecting and storing personal identifiable data. 
  • Accommodation: Multi-language support helps government departments interact accurately with individuals from many different regions of the world.

The numerous benefits of government kiosks make self-service solutions valuable for many different use cases within local, state and federal establishments. From public libraries that can leverage kiosks for automated book rental and return to local licensing for hunting and businesses, the possibilities for government kiosks are endless. A few examples include:

  • Higher Education: Public colleges and universities use self-service kiosks to expedite typically lengthy processes for students, faculty and parents. Bill payment, Student ID validation, directories, event information and course catalogs can all be made available with self-service kiosks.
  • Division of Motor Vehicles: DMV’s are beginning to use kiosks to reduce costs and customer wait times for vehicle registration renewal, temporary registration, license plate orders, citation payments and even vehicle emissions testing.
  • Tourism: Convention and Visitor Bureaus are using kiosks to promote their destination. Self-service solutions provide communities with a new way to engage tourists and connect locals by promoting events, shops, restaurants and attractions.

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